Door-to-Kerb Relay
Special-assistance journeys run as relays; see which leg drops the baton.
The job
Find the exact handover where special-assistance promises break, make the responsible handler sign for the fix, recover the SLA credits owed, and confirm with assisted passengers that the chair was waiting.
The moment
One hub's relay shows 63% of broken promises at the arrival aircraft door between 23:00 and 03:00, where the handler has two chairs for eleven widebody arrivals; the ledger prices it at $184,000 in credits owed this quarter. The handler's contract manager signs for the baton on Monday. Five weeks later the leg's broken-promise mentions are down 58% while other legs are flat, 18 of 20 sampled passengers say the chair was waiting, and the leg turns green with both signatures on it.
What it does
- Send handler evidence pack for signature
- Draft apology and make-good
- Log SLA credit
- Launch voice verification
- Open a leg's verbatims
What you see
Relay-race track per station with baton handovers, an evidence pack, an SLA-credit ledger and a verification ledger
What it moves
Promise-kept % per leg and station, and $ of SLA credits owed and recovered from ground handlers per quarter.
Built for
- Operations
- Branch, store & field managers
