Batch Hunt
Three 'expired' posts become a network-wide hold before the fourth shopper buys.
The job
Turns the first scattered complaints about expired or spoiled products, or foreign objects, into a traced batch, a confirmed hold in every branch that stocks it, a supplier notice and a regulator-ready file. Proves the complaints stopped, and rehearses it every quarter.
The moment
In a quarterly practice run, the team replays last summer's sour yoghurt incident, which took three days to pull from the shelves.
At the start of the operations review, the QA manager orders a hold. By the end of the meeting, 38 of 41 branches have confirmed it, each with the batch code typed in from the shelf.
The clock stops at 52 minutes, once at least 90% of branches have confirmed, against three days last time. One click chases the three missing branches through their area managers.
The live queue also shows a real case from this morning, already on hold, with no new complaints since and a verdict due Thursday.
What it does
- Open a hunt
- Hold and check in every stocking branch
- Chase laggards
- Notify the supplier
- Holding line and customer follow-up
- Run a drill
- Send the dossier or readiness record
What you see
A fire-drill console (map of branch dots flipping grey to green, a stopwatch, lot codes from the shelf), Drill mode with a 'last time vs today' scorecard and a 60x Replay, a multilingual dossier and a readiness record
What it moves
Minutes from the third complaint to a confirmed hold in every branch that stocks the batch (and the share confirmed within 60 minutes), new complaints after the hold (target zero), and the quarterly drill readiness score.
Built for
- QA, training & knowledge
- Branch, store & field managers
- Marketing, brand & comms
- Operations
