Pile-On Shield
Outrace impostor 'support' accounts to every angry customer's thread.
The job
Protects customers caught up in a public storm of complaints. Finds fake "support" accounts asking for their passcodes and customers over-sharing card, account or ID numbers, warns them before they lose money, and proves the losses prevented.
The moment
During an outage, angry customers post complaints in public. A replay shows 14 fake "support" accounts pretending to be the bank, replying to their threads within minutes.
The bank's official warnings got there first in 11 of the 14 threads.
Before a single fraud report arrived, the ledger shows an estimated $180,000 to $420,000 in losses prevented, a range based on the bank's own fraud assumptions.
What it does
- Confirm an impostor
- Post the official warning under the thread
- Nudge a complainant to remove exposed data
- File a takedown task
- Capture every reply on a thread
- Export the incident log
What you see
Live race-map replay plus two action queues and a monthly ledger that exports a regulator-ready incident log
What it moves
Estimated fraud losses prevented, in dollars, as a range from the bank's own fraud assumptions, how often the bank's warning arrives first, and the median minutes from a fake reply to an official warning.
Built for
- Risk & fraud
- Analysts & data
- Frontline staff
