Bag Reunion Carousel
Every missing bag circles the belt; win the race to tell first.
The job
Finds every passenger missing a bag, tells them where it is before they have to chase, puts a price on what each missing bag is costing, and keeps it on the board until it is delivered.
The moment
Every missing bag circles a carousel on screen until it is delivered. The station manager taps one that has circled for three days: a parent's post about a child's insulin cooler, flagged as medical and moved to the front.
The lookup shows the bag at the transfer hub, on the next flight. A WhatsApp message goes to the passenger at 14:02.
The passenger's next post, at 16:40, reads "they told me before I even asked", and the stopwatch freezes green.
That evening the bag is delivered and drops off the belt. Passengers told before they asked rise to 71% today, up from 38%.
What it does
- Look up the bag-tracing file
- Send proactive bag-status WhatsApp
- Request courier delivery
- Draft interim-expense approval or PIR request
- Open bag verbatims
What you see
Animated baggage-carousel board with stopwatch tags, a transfer-hub heat strip and a station league
What it moves
The share of located bags announced before the passenger chases again, bags missing for more than 48 hours, and the dollars of interim expenses owed to passengers and agent contacts per station per day.
Built for
- Branch, store & field managers
- Marketing, brand & comms
- Citizens & customers
