Allocation Day Countdown
Every IPO, dividend and coupon day: race last event's ghost wave, answer first.
The job
Treats every corporate event, such as an IPO or dividend, as a countdown. Prepares answers before the questions arrive, proves contacts stayed below the last event's peak and confirms every excess refund or payout arrived.
The moment
It's allocation morning for a new share issue (IPO). The screen shows the wave of customer questions from the last IPO as a ghost line, rising to its crash peak at 11:00.
Today's live line stays flat beneath it, because answers were prepared before the questions arrived.
The bot has answered 41,000 allocation questions with the prepared answer.
By day three, 99.6% of refunds are confirmed as received.
What it does
- Arm answers for the bot and agents
- Notify subscribed investors
- Ask 'has your refund arrived?'
- Chase a receiving bank
- Save the retro
What you see
A launch countdown with a ghost-wave race and a refund-confirmation counter
What it moves
Contacts per 1,000 subscribers on allocation and refund days compared with the last similar event, the share of those questions the bot handles on its own, and the share of excess refunds confirmed by day three.
Built for
- Operations
- CX leaders & VoC
- Frontline staff
