Scam Earnings Report
Scam losses set out like quarterly results, from victims' words, with each warning's measured effect.
The job
Sizes what each type of scam takes from your customers in dollars, sends out a warning fast when a new scam script appears, and proves to the board which warnings cut the scammers' takings.
The moment
Scams are reported like a company's quarterly results, built from what victims say. At the board risk committee, the chief risk officer reads the headline aloud.
Takings from fake-refund scams fell 64%, somewhere between 48 and 76%, after the warning went out.
A note shows that regions warned on day 1 reported 1 victim per hundred thousand customers, against 2.8 in regions still waiting for the warning.
The board asks for the report every quarter.
What it does
- Pre-register a warning trial
- Publish the staff briefing
- Send a customer warning wave
- Send the counter-script to agents
- Record the verdict
- Export the board release
What you see
A board report laid out like a company earnings release (headline, segment table, outlook), with trial cards measuring each warning and a staff quiz league
What it moves
Reported scam losses each quarter in dollars by type of scam, victims per hundred thousand customers, and how well each warning works.
Built for
- Risk & fraud
- Marketing, brand & comms
- QA, training & knowledge
- Executives & leadership
