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Northwind Wash ClubAnswers in seconds

Type a message

The gap

Your customers ask the same 20 questions. Most of them wait for an email reply.

Inbox · support@3 unread

Re: charge on my cardWaiting 1d

Re: freeze membershipWaiting 1d

Re: hours on SundayWaiting 1d

Email and forms make every question a queue.

Customer lineOffice hours 9am to 5pm

4:58 pmOpen

Phone hours end. Questions don’t.

Public review

“”

Unanswered questions become public complaints.

02How it builds

One guided session. Something live at the end of every step.

01
Brand and widgetIt reads your site and styles the widget in your colours. Live preview from the first minute.
02
Knowledge baseBuilt from your own pages. Every answer can point to its source.
03
AI agentIt answers customers in the chat widget, using your knowledge base.
04
TestIt runs evaluations on real customer questions and shows you the results before anything goes live.
05
InstallGuides for Shopify, WordPress, Webflow and Google Tag Manager. Or share a hosted chat link with no install at all.
06
EmailForward your support address. Emails and chats the AI hands over land in one inbox.

Building · northwindwash.comStep 1 of 6

01 Brand and widget

Northwind Wash Club

02 Knowledge base

Membership FAQ

Locations

Plans and pricing

Hours

03 AI agent

Chat

04 Test

Freeze my membershipQueued

Sunday hoursQueued

Refund after 45 daysQueued

05 Install Shopify · WordPress · Webflow · GTM

06 Email

support@Inbox

Emails and handed-over chats in one place

Improve it

You build it. Then you improve it in plain English.

Tell it what’s wrong the way you’d tell a new hire. Every change is versioned, and any version can be rolled back.

You type

“”

BeforeSure, I can refund your last charge.

AfterRefunds are available within 30 days of a charge. Yours was 45 days ago, so I can’t offer one here. I can pass this to the team if you’d like.

v2 →v2v3·Roll back

You type

“”

Inbox

Cancel requestLogged by AIAssigned: Member care

Card update questionAnswered by AI

You type

“”

Customer wrote in EnglishWe open at 8am on Sundays.

Customer wrote in SpanishAbrimos a las 8 de la mañana los domingos.

You type

“”

Cancel requests by locationBuilt from your request

Elm Street

Harbor Road

North Gate

Riverside

Oak Park

This week · sample data

Your requests can change knowledge, widget, agent and routing. Changes to billing or account systems need an integration.

Billing

You pay for answers that were right. Only those.

An answer is billed only when the AI handled the conversation end to end and it passed every check. You see the evidence for each one.

An answer is billed only if:

No person had to take over
The request was in scope
Every compliance check passed
The quality score met the bar
The customer didn’t come back about the same issue within 7 days

Answer #18,204Checking

“Can I move my membership to the Elm Street location?”Yes. You can transfer once per membership year at no cost. Go to Account, then Location, and choose Elm Street. The change applies from your next visit.

Quality score0 / bar 85

ReasonAnswered from policy, no takeover, no repeat in 7 days

Checked againstnorthwindwash.com/locations/transfer

Statement · September 2026Northwind Wash Club · sample

Date	Question	Outcome	Score
Sep 02	Freeze membership	Billed	94
Sep 02	Charge on card explained	Not billed: handed to a person	71
Sep 03	Sunday hours	Billed	97
Sep 03	Move to Elm Street location	Billed	92
Sep 04	Refund after 45 days	Not billed: below quality bar	78
Sep 05	Update card on file	Not billed: repeat contact	88

A sample statement. Every month you get the full list.Billed per verified answer. No platform fee to start.

Improves

It finds its own weak answers and brings you the fix.

When an answer isn’t backed by your knowledge base, it drafts the fix and asks you to approve it. Nothing changes without a version you can roll back.

Gap found

14 customers asked about holiday hoursNo page covers it

Draft answerOn public holidays all locations open 9am to 4pm. Memberships work as usual.

Version history

v4“Don’t offer refunds after 30 days”Request
v3Widget colourRequest
v2Knowledge base rebuiltBuild
v1First buildBuild

When something looks wrong, the agent hands the conversation to a person.

Channels

It sits next to what you have.

Website chatThe widget on your site, in your colours.

Hosted chat linkWorks before install. Share it anywhere.

EmailForward support@ into one inbox.

One inbox for everything the AI hands over

ShopifyWordPressWebflowGoogle Tag ManagerAny site: one script tag

<script src="https://widget.vibecx.com/v1.js" data-agent="northwind" async></script>

Trust

What happens to your data.

Where it runs.

Google Cloud. Data is processed in the me-central2 region today.

To confirm

Your data, your answers.

Wording on model training pending.

To confirm

Every change is versioned.

Knowledge, widget, agent and routing changes can be rolled back.

People stay in the loop.

Anything uncertain goes to a person.

Paperwork.

DPA, privacy terms and sub-processor list available on request.

FAQ

Questions operators ask.

No. The setup is one guided session. Install is a copy-paste or a hosted link.

Try it on your own customer questions.

Request a free trial, tell us about your support, and we’ll set it up with you. We reply within one business day.

Request free trial

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