Your Clock, Out Loud
Tell every complainant their legal deadline, then prove you kept it.
The job
Gives every complaining customer their reference number and legal deadline in their own language, keeps them updated against it, closes the case only when they confirm, and proves the promise was kept.
The moment
A customer who complains gets a message on their phone, in their own language, with a reference number and the legal deadline for resolving it.
The customer replies "when?" and the AI answers with the team handling it and the business days left.
Minutes later a voice agent calls to check whether the problem is solved, and the customer says it is not fixed.
On the company's ledger of promises, the case flips from kept back to open, with a fresh clock.
What it does
- Request one more document
- Reopen a case
- Stamp the escalation verdict
- Publish the promise score
What you see
Customer-facing WhatsApp notices and a portal timeline, with a receipt-stamp ledger and a public promise score for the operator
What it moves
The share of customers told a deadline whose complaint was resolved by it, contacts chasing status per case, and how often those customers escalate compared with before.
Built for
- Compliance, complaints & legal
- Frontline staff
- Contact-centre operations
