Voice Note Verdict
Two voice notes, one reply, and a third note with the verdict.
The job
Let a leader choose between two options by hearing how customers reacted to the closest past version of each, reply A or B, and hear the verdict later, with the evidence grade said out loud.
The moment
Between meetings the minister plays two notes and replies B. A month later a third note plays in the car: You kept the counter open for over-sixties. Their complaints fell by half. Then a retired man says thank you in his own recorded voice, with his consent.
What it does
- Send A/B voice notes
- Register the leader's reply
- Send the verdict note
- Open analogue verbatims
What you see
Voice notes on WhatsApp (A, B, then the verdict) with a one-page companion in the app; synthetic voices labelled, real customer voices only with consent
What it moves
Days from decision teed up to decision made in the leader's queue, and the share of decisions whose verdict was delivered on its due date
Built for
- Executives & leadership
- Frontline staff
