Truce Desk
Neighbour disputes settled by a mediated truce, then fourteen quiet days.
The job
Turns repeated complaints between two households, over noise, parking, pets, smoking or water leaking from above, into a mediated agreement both confirm. Proves it held for fourteen quiet days and ends the night call-outs it was costing security.
The moment
Two families filed 23 complaints about each other in two months, and security was called to their floor on 11 nights.
The manager sends truce messages drafted in each household's own language. Both families tap Agree on no moving furniture after 11 pm and felt pads on chairs.
A 14-day quiet clock counts down on screen.
On day fourteen the card flips to a thank-you: settled, with no complaints, no night call-outs and $3,300 of security time saved.
What it does
- Pair complaints into a dispute
- Send truce messages
- Send the agreement card for one-tap confirmation
- Route a non-mediable case
- Stamp Settled and thank both households
What you see
Two-column truce document per dispute, a translated agreement card with a 14-day quiet clock that flips into a thank-you
What it moves
Night call-outs for security per floor, the dollars of security time saved per settled dispute, and the percentage of disputes still settled on day 14.
Built for
- Marketing, brand & comms
- Citizens & customers
