Stewards' Inquiry
The regulator's own room: replay each provider's month and issue notices.
The job
Gives a regulator its own view of deadline breaches by each provider, built from public and filed complaints and adjusted fairly for size. It issues notices backed by evidence, each with its own deadline for a response.
The moment
A regulator replays each provider's month of public and filed complaints, like race stewards reviewing a race.
A side-by-side "photo finish" compares two providers through the holiday season. Their lines move together until day 17, when one provider's complaints of no answer after more than 5 days break away.
The regulator's reviewer freezes that moment, attaches the 212 complaints and sends a notice with 10 business days to respond.
Four weeks later that provider's complaints about missed deadlines have halved, and the notice closes with the result amended.
What it does
- Issue an inquiry notice
- Log a provider's response
- Stamp a notice verdict
- Export the quarterly provider table
- Drill to evidence
What you see
Stewards' room: a race card, a per-provider replay, a two-provider photo finish and a verdict board
What it moves
The median rate of complaints describing deadline breaches per hundred thousand customers, and the share of notices answered by their deadline and closed with the result amended.
Built for
- Regulators & auditors
- Analysts & data
