Points Bazaar
Price every improvement in index points, then fund the cheapest verified gains first.
The job
Scores you against a published index using customer evidence, then helps you fund first the fixes that earn the most verifiable points for their cost. After each official publication, shows which purchases were bargains.
The moment
The agency is scored on a published index. Possible improvements are laid out as market stalls, each priced in the index points it is likely to earn.
At the "Complaints handling" stall, one knowledge base rewrite and a 5-day response deadline are priced at 2.3 points, in a range of 1.9 to 2.7. 412 citizens said they never heard back.
The owner tests doing just the rewrite, and the estimate drops to 0.8 points, so the owner commits to both fixes.
Five weeks later the result holds. When the official index is published, the purchase is marked a bargain and the agency has climbed two places among its peers.
What it does
- Buy a stall
- Send the fix card
- Mark sold or returned
- Enter official scores
- Re-score against the rubric
What you see
A market of priced stalls with an AI assistant for testing options, a shopping basket, and receipts stamped bargain or overpriced after publication
What it moves
Official index points gained each cycle, actual against predicted points for each purchase, and rank among peer agencies.
Built for
- Product & digital
- CX leaders & VoC
- Executives & leadership
