Shop Window
See your listing as a stranger does, and fix the review costing most.
The job
Shows the first screen a potential customer sees on each public listing, like maps, app stores and booking sites, beside a rival's. It ranks reviews by visibility, so you answer or fix the most damaging few until the displayed rating rounds up.
The moment
The app replays the first screen a stranger sees on the hotel's public listing, beside a rival's, and weights reviews by how many people see them.
The scroll stops on a one-star review about a hidden resort fee. It has sat unanswered in the top slot for 71 days, seen by about 9,800 visitors.
The general manager approves a reply and a change to the fee that afternoon.
Three weeks later the displayed rating crosses 4.5, above the hotel across the road.
What it does
- Refresh both listings
- Reply to a public review
- Request care outreach to the reviewer
- Open a fix for the theme
- Drill the private tickets behind a review
What you see
Side-by-side phone-frame listing mock with a stranger's-scroll replay and a half-star meter
What it moves
The displayed star rating on each listing and the days to reach the next half star, the share of the top three review slots answered, and for hotels, the higher room rate a better rating supports.
Built for
- Marketing, brand & comms
- Product & digital
- Branch, store & field managers
