Shop Window
See your listing as a stranger does, and fix the review costing most.
The job
Show the exact first screen a prospective customer sees on each public listing (maps, app store, booking site) beside a rival's, weight reviews by visibility rather than volume, and answer or fix the few doing most damage until the displayed star crosses its next rounding threshold.
The moment
The stranger's scroll stops on a one-star about a hidden resort fee that has sat unanswered in the top slot for 71 days, seen by about 9,800 visitors; the GM approves the reply and the fee change that afternoon, and three weeks later the displayed rating crosses 4.5, above the hotel across the road.
What it does
- Refresh both listings
- Reply to a public review
- Request care outreach to the reviewer
- Open a fix for the theme
- Drill the private tickets behind a review
What you see
Side-by-side phone-frame listing mock with a stranger's-scroll replay and a half-star meter
What it moves
Displayed star on each listing and days to cross the next half-star; share of top-three slots answered; for hotels, the rate premium a higher star supports
Built for
- Marketing, brand & comms
- Product & digital
- Branch, store & field managers
