Reconfirm Run
AI calls risky hotels the night before, so 'no reservation' never happens.
The job
Prevent the worst moment in travel, arriving at a hotel with no record of the booking, by reconfirming risky bookings with the hotel before the traveller leaves home, and show what each run saved.
The moment
Forty calls go out on the eve of a holiday weekend and the board starts flipping. Nine rows turn red: we have no booking under that name. Those nine families are rebooked and told on WhatsApp before they leave home. The next month's ledger reads no reservation complaints from reconfirmed hotels 0 vs 31 from the rest, $186K avoided, $4.10 per call.
What it does
- Launch reconfirm run
- Route discrepancy to an agent
- Rebook and notify traveller
- Send partner brief
- Log discrepancy
What you see
Departures-board call board with transcript drill-down, a discrepancy desk and a cost-avoided ledger
What it moves
'No reservation at check-in' complaints per 1,000 arrivals at risky hotels, and cost avoided per run in dollars (and per call)
Built for
- Operations
- QA, training & knowledge
- CX leaders & VoC
- Finance
