Reconfirm Run
AI calls risky hotels the night before, so fewer travellers arrive to find no reservation.
The job
Prevents the worst moment in travel, arriving at a hotel that has no record of the booking, by reconfirming risky bookings with the hotel before the traveller leaves home, and shows what each run saved.
The moment
On the eve of a holiday weekend, an AI makes forty calls to risky hotels to reconfirm bookings, and a departures-style board starts flipping.
Nine rows turn red, with the hotel saying "we have no booking under that name".
Those nine families are rebooked and told on WhatsApp before they leave home.
The next month, reconfirmed hotels have 0 complaints about missing reservations, against 31 from the rest. That is $186,000 avoided, at $4.10 per call.
What it does
- Launch reconfirm run
- Route discrepancy to an agent
- Rebook and notify traveller
- Send partner brief
- Log discrepancy
What you see
Departures-board call board with transcript drill-down, a discrepancy desk and a cost-avoided ledger
What it moves
Complaints about no reservation at check-in per 1,000 arrivals at risky hotels, and the cost avoided per run and per call, in dollars.
Built for
- Operations
- QA, training & knowledge
- CX leaders & VoC
- Finance
