Season Recap
Every branch, team and partner gets its season in customers' words, with pledges.
The job
Gives every unit manager the story of their season in their customers' words, ending in pledges that next season's story checks. It gives the hundreds of managers who never log in a reason to act.
The moment
At the end of each season, every branch, team and partner manager gets the story of their season told in their own customers' words. It ends with pledges for the next season.
At 8:00 on the first working day after the holiday, the CEO forwards their own recap, a voice note, to the leadership group. In it a customer says "you treated my father like your own".
By 9:00, two hundred branch managers have forwarded theirs to their teams.
One season later, a manager's new story opens by checking the old pledge: "Pledge 2: kept, complaints down 41%".
What it does
- Write pledges
- Deliver every unit's reel
- Regenerate one voice note
- Open the verbatims behind a card
- Share a card
What you see
Swipeable story reel with a mood strip, a poster, and a 30-second voice-note trailer delivered on WhatsApp
What it moves
The share of unit pledges confirmed as kept each season, and the share of units with an active pledge.
Built for
- Executives & leadership
- CX leaders & VoC
- Branch, store & field managers
- Partners & ecosystem
