Season Recap
Every branch, team and partner gets its season in customers' words, with pledges.
The job
At each season's end, give every unit manager their own story of the season in their customers' words, ending in pledges that next season's story checks, so the hundreds of managers who never log in have a reason to act.
The moment
At 8:00 on the first working day after the holiday the CEO forwards his voice note to the leadership group (…and a customer said: you treated my father like your own). By 9:00 two hundred branch managers have forwarded theirs to their teams, and one season later the reel opens on Pledge 2: kept, complaints down 41%.
What it does
- Write pledges
- Deliver every unit's reel
- Regenerate one voice note
- Open the verbatims behind a card
- Share a card
What you see
Swipeable story reel with a mood strip, a poster, and a 30-second voice-note trailer delivered on WhatsApp
What it moves
Share of unit pledges verified as kept each season, and the share of units with an active pledge
Built for
- Executives & leadership
- CX leaders & VoC
- Branch, store & field managers
- Partners & ecosystem
