Scene to Street
Follows every crashed car from police report to repair, and finds the ones no organisation is holding.
The job
Joins the accident report, the insurer's decision and the repair into one journey the citizen can follow. Finds cars no organisation is holding, shows each side's contradicting claims, and closes a case only when the owner confirms the car is back on the road.
The moment
The traffic director's wall shows 1,140 crashed cars as a car park, each car parked in the bay of the organisation handling it.
214 cars sit between the police report and the insurer receiving it, 6.3 days each on average. The police side says the report was sent; the insurer side has no record.
Almost all are with three insurers whose inboxes reject the report PDF. One tap sends each insurer its list of stranded cars and switches on direct sending.
A month later none are stranded, the count of days off the road is down 1,300, and the regulator's league shows the three insurers climbing off the bottom.
What it does
- Send the list of stranded cars to partner liaisons
- Switch on the direct report push to an insurer
- Update the owner in the holder's name
- Publish a fault-ruling explainer
- Generate the regulator's car-days league
What you see
An overhead car-park wall with cars in their holder's bay and stranded cars on the white lines showing each side's contradicting claims, a claim card, and a monthly regulator league PDF.
What it moves
Days citizens' cars spend off the road each month, cars stranded between organisations, and mentions of being asked for the police report again.
Built for
- Regulators & auditors
- Frontline staff
