Saga Rescue
Read one customer's eleven-contact saga as a comic, then write the happy ending.
The job
Finds customers stuck in long loops across channels, shows the whole journey at once, and makes it right once with an accountable owner. It confirms the ending with the customer and removes the cause behind the saga.
The moment
One customer's eleven contacts with the company are drawn as a comic strip, one panel per contact, each framed by the channel used. The last panel is blank.
An accountable owner makes things right once and fixes the cause.
The morning the customer replies "finally, thank you", the last panel is filled in with the customer's own words, with a link that opens their voice note in OnClarity.
Below it, the ledger shows the saga cost $1,870, the cause is fixed, and an estimated 23 similar sagas were prevented this month.
What it does
- Open a senior-owned case
- Book a callback
- Propose goodwill within the rules
- Ask the customer to confirm the ending
- Record the ending and root cause
What you see
Vertical webtoon-style comic, one panel per contact framed by its channel, with a blank last panel filled in once the customer confirms the ending
What it moves
Sagas rescued and confirmed each month, what each saga cost in dollars (contacts times cost per contact), sagas prevented per root cause, and the share that flare up again within 30 days.
Built for
- CX leaders & VoC
- Compliance, complaints & legal
