Saga Rescue
Read one customer's eleven-contact saga as a comic, then write the happy ending.
The job
Find customers stuck in long multi-channel loops, see the whole journey at once, make it right once with an accountable owner, confirm the ending with the customer, and remove the cause that created the saga.
The moment
The blank last panel of an eleven-panel saga draws itself the morning the customer replies ‘finally, thank you’, in their own words, with a link that opens their voice note in OnClarity. Below it the ledger reads: saga cost $1,870, cause fixed, 23 similar sagas prevented this month.
What it does
- Open a senior-owned case
- Book a callback
- Propose goodwill within the rules
- Ask the customer to confirm the ending
- Record the ending and root cause
What you see
Vertical webtoon-style comic, one panel per contact framed by its channel, with a blank last panel that draws itself
What it moves
Sagas rescued and confirmed per month; saga cost in dollars (contacts x cost per contact); sagas prevented per root cause; 30-day relapse rate
Built for
- CX leaders & VoC
- Compliance, complaints & legal
