Readiness Auction
Next season's budget lines bid with last season's verified returns per dollar.
The job
Allocate the next peak's readiness budget to the actions that verifiably worked last time, per dollar, and pre-register what each funded line must deliver.
The moment
The cheapest lot in last peak season's plan, a proactive ETA message that cost nothing, outbids the $2M temporary-staffing lot: 3,900 contacts avoided (band 2,700-5,100) at almost no cost, while temp staffing avoided 1,100 (band 400-1,800) at about $1,800 per contact. The CFO drags 30% of the temp budget onto riders for the two worst nights, and the hammer falls on screen with each funded lot's bet printed underneath.
What it does
- Enter a lot and its cost
- Allocate budget and pre-register the bet
- Send the allocation for finance approval
- Stamp the post-season verdict
What you see
Auction room: lots, paddles that rise and fall with the budget slider, a hammer sheet and a post-season reopening
What it moves
Verified contacts avoided per dollar of readiness budget, and the share of next season's budget backed by a verified (not on-faith) lot
Built for
- Finance
- Operations
- CX leaders & VoC
- Contact-centre operations
