Make-Good Receipts
Pay what the charter owes, and say sorry, before anyone has to ask.
The job
Works out what each customer affected by a verified failure is owed under the charter or the regulator's rules, pays it after approval, tells them before they ask, and proves the wave of complaints never came.
The moment
After last night's outage in one district, the app works out what each affected customer is owed. A receipt printer on screen prints $18,400 of credits.
After one approval, 1,090 apologies go out.
The wave of "where is my compensation?" contacts that followed every past outage never comes: complaints are 80% lower than after a similar outage where nothing was paid.
The cost line shows that paying before anyone asked was $31,000 cheaper than handling the complaints and escalations last time.
What it does
- Approve make-good batch
- Exclude a receipt
- Register control event
- Voice apology
- Issue make-good certificate
What you see
Thermal-receipt roll with batch approval, an exposure meter and a proof curve; the monthly make-good certificate travels as a PDF or customer help portal link
What it moves
Contacts chasing compensation and regulator escalations per incident, compared with a similar incident, and the cost in dollars of paying first compared with paying only when asked.
Built for
- Finance
- Regulators & auditors
- Compliance, complaints & legal
- Operations
