Pin or Policy
Local problems go to the place; spread-out problems go to headquarters, priced.
The job
Measure how concentrated each theme is across places, so place-level problems go to place owners, network-wide problems go to the named headquarters owner with a price on them, and leagues stop punishing places for head-office failures.
The moment
Branch 31's manager appeals her rank. Exhibit A, the ‘card declined’ strip, is dead flat across forty branches; the chair rules ‘policy, not yours’, the blame card slides to the Head of Payments' desk reading ‘4,100 customers a month across 40 branches’, and the league reshuffles on screen, lifting branch 31 eleven places.
What it does
- Rule on an appeal
- Hand a priced problem to HQ
- File an appeal
- Re-rank the league
- Open the evidence
What you see
Concentration strips plus an appeals court with an animated blame card and a live league reshuffle
What it moves
Share of league penalty that places control (policy themes lifted out), HQ-owned themes priced and handed off per month, and customers affected per month by open policy themes
Built for
- Branch, store & field managers
- QA, training & knowledge
