Open Audition
Every AI agent auditions blind on your conversations; your customers wrote the answer key.
The job
Shows which AI agent really resolves customers on the buyer's own conversations: the current one, a challenger, or OnClarity's own. Judges by what customers did next, not the resolution rate the vendor bills on, and catches the live agent slipping before the invoice does.
The moment
AI agents audition blind on the buyer's own customer conversations, like a talent show. In a live round, the panel chair pastes a complaint that arrived at 08:40 that morning.
Four unlabelled replies appear side by side in under 30 seconds, and the panel votes.
The reveal shows the current vendor, whose sales deck claimed 95% accuracy, came last.
The full results agree: the blind panel preferred the challenger in 7 of 10 language categories, and the AI judge matched the humans on 86% of 400 votes.
The chair says, "We would never have seen this in the vendor's report."
What it does
- Cast a blind vote
- Fire a sudden-death round
- Record the award
- Send results letters
- Set up the pilot
- Raise a regression alarm
- Show the evidence
What you see
Talent-show audition stage with blind cards, buzzers and a live sudden-death round, backed by a monthly standing exam
What it moves
How often the live AI agent's resolutions hold with no repeat contact within 7 days, compared with the rate it bills for, and the dollars billed each month for unconfirmed resolutions. For tenders, how well auditions predict pilot results.
Built for
- CX leaders & VoC
- Partners & ecosystem
