Hearsay Court
What public AI assistants tell your customers about you, tried weekly.
The job
Finds out what public AI assistants, AI search answers and the organisation's own bots tell people about its policies, fees and rules. Catches wrong or out-of-date answers before customers act on them, corrects the source and checks the answers change.
The moment
Each week the app puts questions about the organisation's policies to public AI assistants, like witnesses in court, and checks their answers against the real rules.
Asked when the early-payment discount ends, a popular assistant says the end of the month. The policy on screen says it ended last week, and 212 citizens have already quoted the wrong answer.
A correction to the source goes live that morning.
At the next Monday's retrial, the assistant quotes the ministry's own page.
What it does
- Cross-examine live
- Re-check an AI overview
- Rule
- Correct the help-centre page
- Fix the bot and agents
- Alert comms
What you see
Courtroom docket with a live cross-examination, rulings and a weekly retrial
What it moves
The share of test answers each assistant gets right, tickets citing an AI answer each week, and days from a wrong answer to a corrected retest.
Built for
- QA, training & knowledge
- Compliance, complaints & legal
- Marketing, brand & comms
- CX leaders & VoC
