Answer Recall
Recall a wrong AI answer like a faulty product, down to every recipient.
The job
When the AI agent gives a wrong answer, finds every customer who received it, not only those who complained, corrects or honours it for each one, and proves to the regulator that nobody was left misinformed.
The moment
A wrong answer from the AI agent is recalled like a faulty product. In recall number 7, 1,340 customers were told the wrong fee for settling early.
Of those, 1,338 are notified in their own chat thread, 1,121 have had it put right, 2 can't be reached, and no one has complained to the regulator.
The conduct committee watches the count of customers acknowledging the correction rise.
The head of compliance attaches the recall report to the regulator filing.
What it does
- Open recall
- Identify recipients
- Send recall notices
- Open remedy tasks
- Chase unreachable
- Produce the conduct report
What you see
A numbered product-recall notice with a completion board that fills like a vehicle recall, stamped OPEN or CLOSED
What it moves
The share of recalls completed, with customers notified and put right within 7 days, and repeat complaints that the bot said something wrong on the recalled topic after the fix (target zero).
Built for
- Compliance, complaints & legal
- Frontline staff
- QA, training & knowledge
