Number Ratings Agency
Every KPI earns a credit rating, AAA to C, before anyone quotes it.
The job
Tell leaders how much weight each number on the wall can bear, and tell each KPI owner the cheapest thing that would earn a better rating.
The moment
In the quarterly review the committee convenes live on the organisation's public data: its published Customer Satisfaction 93% is rated against 1.1% response, kiosk anomalies and two method breaks, and the ticker prints Rating action: Customer Satisfaction downgraded to BB-, outlook negative beside Complaints closed on time 88%, AA. The chairman asks for the rating before the number from then on, and the CX director spends a quarter earning an A.
What it does
- Issue a rating action
- Record a wording-stability result
- Send the rating letter to the owner
- Drill a sub-score's input
What you see
Ratings-agency style letter grades on every tile, a monthly rating letter per KPI owner, and a rating-action ticker with press lines
What it moves
Share of board-pack KPIs rated BBB or above, and the number of notches upgraded per quarter through fixed inputs
Built for
- Executives & leadership
- Analysts & data
