Number Ratings Agency
Every KPI earns a credit rating, AAA to C, before anyone quotes it.
The job
Tells leaders how much trust each number on the wall can bear, and tells each KPI owner the cheapest change that would earn a better rating.
The moment
Every KPI gets a letter grade from AAA to C, like a credit rating, showing how far it can be trusted. At the quarterly review, the rating committee meets live on the organisation's public data.
Its published customer satisfaction score of 93% is checked against a 1.1% response rate, odd kiosk results and two changes in method.
The ticker announces customer satisfaction downgraded to BB-, outlook negative, beside complaints closed on time at 88%, rated AA.
From then on the chairman asks for the rating before the number, and the CX director spends a quarter earning an A.
What it does
- Issue a rating action
- Record a wording-stability result
- Send the rating letter to the owner
- Drill a sub-score's input
What you see
Ratings-agency style letter grades on every tile, a monthly rating letter per KPI owner, and a rating-action ticker with press lines
What it moves
The share of KPIs in the board pack rated BBB or above, and the number of rating steps gained each quarter by fixing the underlying inputs.
Built for
- Executives & leadership
- Analysts & data
