Pain Receipt
The month's customer pain printed as a till receipt, priced, with verified discounts.
The job
Replaces the hand-built weekly customer feedback deck and the CFO's cost-of-service spreadsheet with one page executives read at a glance: an itemised receipt of customer pain in dollars, where lines link to customers' words and confirmed fixes appear as discounts.
The moment
The month's customer pain prints out on the executive screen like a supermarket till receipt, with each problem priced as a line item.
One line reads: bakery, dry bread, 212 times, $184,000. Further down, a confirmed fix to the chillers appears as a discount of $61,000.
The receipt ends with a customer's words as the signature: "every week the same bread, every week the same answer".
The CEO says the bakery has never looked that costly before, and hands the line to the fresh food director on the spot.
What it does
- Assign a line owner and due date
- Pay: assign the whole receipt
- Fund a fix
- Statement PDF for the finance committee
- Email a summary
What you see
Thermal till receipt (monospace, dotted rules, department subtotals, discount lines, signature line), wall-ready; CFO statement view with numbered notes
What it moves
The monthly cost of customer problems as a dollar range, and the running total of confirmed savings.
Built for
- Operations
- Executives & leadership
- Finance
- CX leaders & VoC
