Noise Broom
Sweep contest noise out of the care queue, and rescue the complaints hiding inside.
The job
Stops social media contest replies and passing mentions that automatically open helpdesk tickets from eating agent hours. Clears them out once that is proven safe, without ever losing a genuine complaint hidden among them.
The moment
Replies to social media contests automatically open helpdesk tickets and fill the care queue. The care head first opens the tray of real complaints rescued from that noise.
One reads "by the way the milk you sold me was expired", buried inside a contest entry. It has already gone to food-safety QA, flagged as a possible regulator complaint.
After checking the preview, the care head clears 2,300 contest replies out of the queue.
The counter shows 96 agent hours, worth $11,500, won back this month. Last week's contest alone cost the care team $4,200.
What it does
- Label a sample to check accuracy
- Sweep a batch of noise
- Route a rescued complaint
- Promote a rule to auto
- Undo a sweep
What you see
A sweep console that opens on the rescue tray, with preview and auto modes, an hours-and-money counter and a per-contest cost line
What it moves
Agent hours and dollars won back each month by clearing out the noise, and genuine complaints rescued from contest threads.
Built for
- CX leaders & VoC
- Contact-centre operations
- Frontline staff
- Marketing, brand & comms
