No Surprises Receipt
Every surprise patients paid, in money or hours, itemised until it disappears.
The job
Itemises the money and time patients lose to surprises they complain about, and fixes each line with a script, a policy change or an escalation to the insurer. Shows each insurer where it missed approval deadlines, and checks every line shrinks.
The moment
The CFO scrolls through a receipt four metres long, listing every surprise cost and wait patients complained about. The top line: patients paid $2.1 million and 9,400 hours in surprises last quarter.
The CFO taps "print per insurer", and a receipt for one insurer comes out: 1,212 waits for approval, 418 of them past the agreed pre-authorisation deadline.
Next quarter, the maternity line is crossed out in red, confirmed down 78%.
The footer reads $340,000 refunded to patients this quarter.
What it does
- Draft plain-language script
- Send script to the knowledge owner
- Escalate to payer with evidence
- Register fix with target
- Print payer receipt
- Auto-publish script to AI agent KB
What you see
Itemised receipt with red-pen crossings for verified lines and a refund footer; one thermal-style printed receipt per payer
What it moves
Dollars and patient hours lost to surprises each quarter (in total and per insurer), missed approval deadlines per insurer, and confirmed savings returned to patients.
Built for
- Finance
- Product & digital
