Most Wanted
Your costliest customer problems on wanted posters, with a price on each.
The job
Puts a price on each long-running customer problem, gets a named owner to hunt it down, and pays out only when customers' own words prove the fix worked.
The moment
The costliest customer problems hang on the wall as wanted posters. The CFO stops at one for expired one-time passcodes, with a reward of $1.4 million a year.
The CFO taps it and watches complaints from four channels trace back to one text-message gateway.
Six weeks later the poster is stamped Captured. Finance books the saving, and the running return passes the value of the OnClarity contract.
What it does
- Claim the bounty
- Open the hunt (issue + notify)
- Stamp CAPTURED and book the saving
- Print the corridor posters
- Hear the witnesses
What you see
Wild-West wanted posters with a red-string detective case board behind each, CAPTURED stamps, and printed A3 corridor posters
What it moves
Confirmed yearly savings in dollars from solved problems, booked by finance, compared with the value of the OnClarity contract.
Built for
- Finance
- Operations
- CX leaders & VoC
