Megabit Debt Clock
A running tally of the speed you promised customers and did not deliver.
The job
Turns every "paying for 500, getting 40" complaint into a measured speed debt by plan and district, priced as possible compensation. It helps pay the debt down and marks each customer's IOU paid only when the customer confirms.
The moment
A running clock, like a national debt clock, tallies the internet speed promised to customers and not delivered. It shows 41 gigabits per second owed to customers on the 500 fibre plan in four districts.
That is $380,000 of possible compensation. The head of broadband taps one district and the clock breaks into IOUs, each quoting a customer: "I pay for 500 and a speed test shows 38".
A network splitter upgrade and a campaign of home Wi-Fi visits start the clock running backwards. Each IOU is stamped paid as its customer confirms.
The head of broadband reports it to the board as debt repaid.
What it does
- Remote line test and profile fix
- Home Wi-Fi visit campaign
- Plan correction
- Compensation due
- Create IOUs from quotes
What you see
Debt-clock ticker that breaks into customer IOUs per district and runs backwards as customers confirm, with three pay-down buttons
What it moves
Megabits owed and dollars of possible compensation by plan and district, and IOUs paid each month that customers have confirmed.
Built for
- Product & digital
- CX leaders & VoC
- Finance
