Loop Metro
Every open case is a train; see which station it is stuck at.
The job
See every open loop as a train on a transit line, find the station where loops stall between detection and verified fix, unstick it, and track one loop-velocity number over time.
The moment
The CEO's wall shows 212 trains parked at Told: fixed, but nobody told the customer, and the station is priced at 1,900 repeat contacts this month. A second train has sat at Agents updated for nine days and glows red. The CEO asks for a nudge from the office screen, and shortly after, the train has pulled out. The next morning's departures brief reads: The 09:00 from Fixed to Verified is delayed nine days, held by Billing.
What it does
- Nudge the station master
- Reassign owner
- Send departures brief
- Drill a train
What you see
Transit map with a departures board, wall-ready and grey by default; the nightly departures brief travels as WhatsApp text plus a voice note
What it moves
Median days from detection to verified fix per loop line, plus trains parked at 'Told' (fixed but customer not told)
Built for
- Executives & leadership
- Operations
- CX leaders & VoC
