Loop Metro
Every open case is a train; see which station it is stuck at.
The job
Shows every open customer problem as a train on a metro line, so you can see the stage between spotting it and a confirmed fix where it is stuck, get it moving, and track one speed measure over time.
The moment
The CEO's wall screen shows every open customer problem as a train on a metro map, with a station for each stage from spotting the problem to a confirmed fix.
212 trains are parked at the "Told" station: the problem is fixed, but nobody has told the customer. That stop costs 1,900 repeat contacts this month.
Another train has waited nine days at "Agents updated" and glows red. The CEO sends a nudge from the office screen, and soon after the train moves on.
The next morning's briefing flags a fix that has waited nine days to be confirmed, held up by the Billing team.
What it does
- Nudge the station master
- Reassign owner
- Send departures brief
- Drill a train
What you see
Transit map with a departures board, wall-ready and grey by default; the nightly departures brief travels as WhatsApp text plus a voice note
What it moves
The median days from spotting a problem to a confirmed fix on each line, and the number of problems that are fixed but where the customer has not been told.
Built for
- Executives & leadership
- Operations
- CX leaders & VoC
