Letter From the Workforce
Before renewal, the employer reads their workforce’s voice, cited sentence by sentence.
The job
Brings the client's own workforce's voice into a group health renewal: what hurt, what was fixed and what changes next year. It shows which renewals are at risk before pricing and tracks the commitments made.
The moment
Before a group health insurance renewal, the employer receives a letter written from its own workforce's feedback, with every sentence cited to real conversations.
At the renewal meeting of a client with 5,000 employees, the HR director reads the letter aloud.
The director stops at one line: complaints about activating cards for dependants fell 62% per 1,000 members this year, cited to 41 conversations. Beside it, an anonymised employee thanks the insurer.
The director turns to the insurer's signed reply and asks for both letters to go to the company's CEO before price is discussed.
What it does
- Record a commitment
- Strike a sentence from the letter
- Assign the commitment owner
- Send the letter and reply to the client's HR
- Mark a commitment kept or missed
- Open masked evidence for a sentence
What you see
A cited letter from the workforce, a scoreline and benchmark, and the insurer's signed reply
What it moves
Group renewal retention and premium kept in dollars, the share of commitments kept at mid-year, and renewals flagged as high risk that were saved.
Built for
- CX leaders & VoC
- HR & employee experience
- Account management & sales
- Compliance, complaints & legal
