Kitchen Docket
Diners' verdicts printed like an order ticket and pinned on the kitchen rail.
The job
Puts customer evidence in front of the kitchen in the format and language it already reads, lets the kitchen accept, dispute or answer it by voice, confirms the fix, and rewards kitchens that clear their complaints.
The moment
Customer complaints about a restaurant print out like a kitchen order ticket, in a format and language the kitchen already reads.
A cook in a kebab kitchen tears the ticket off and pins it beside the live orders.
The cook replies by voice in their own language, "we changed the sauce cup", and the transcript appears on the account manager's screen.
The next Monday, the complaint line about missing garlic sauce comes back struck through as cleared.
What it does
- Approve and send the Monday batch
- Capture kitchen replies (buttons and voice)
- Open a liability contest
- Recommend a badge or ranking boost
- Edit a docket line
What you see
Thermal kitchen order ticket plus a voice note in the chef's language, an account-manager rail of dockets, and a partner quality league
What it moves
Kitchen-caused contacts per 1,000 orders, and the share of complaint lines confirmed as cleared within two weeks.
Built for
- Contact-centre operations
- CX leaders & VoC
- Partners & ecosystem
- Finance
