Installment Tower Watch
Spot customers stacking installments before the tower falls, and prove the help worked.
The job
Finds customers in too much debt by combining what they say, such as six plans, three providers and rent due, with what credit records show. Offers help with affordability and shows the regulator evidence that the help changed outcomes.
The moment
Customers stacking up installment plans appear as towers on a skyline, one block per plan. The skyline shows 212 leaning towers.
The tallest has seven blocks, and beneath it are the customer's words: "rent is due Sunday". The officer sends it to the hardship team.
At quarter end, the customers who were helped are gathered on one evidence page.
Of 180 customers who got help, 9% were 60 days behind on payments, against 23% of 180 similar customers who didn't. The officer sends that page to the regulator unchanged.
What it does
- Route to a hardship specialist
- Offer a breathing plan
- Propose a limit freeze or restructure
- Send the affordability evidence page
What you see
Skyline of anonymised block towers (lean, not wobble) that settle into a quarterly Affordability Ledger evidence wall
What it moves
The rate of payments 60 days overdue and complaints among customers who got help, compared with similar customers who didn't, and the number of customers' debt piles settled each quarter.
Built for
- Compliance, complaints & legal
- Risk & fraud
