Honest Litre
Short-fill claims pinned to pump and shift; calibration stamps the pump honest.
The job
Catches claims of short-filling and overcharging by station, pump and time of day, and gets the pump calibrated. Tells customers about the result with an honesty stamp, and runs a weekly station league that managers act on.
The moment
At a highway fuel station, pump 4 has 9 claims in three weeks that it gave less fuel than charged. 8 were posted at night, though posting time is only an estimate.
An inspection finds the pump under-delivering by 1.8%.
After recalibration and a night-shift change, the claims stop. All 9 customers who complained are told the pump is verified honest and get a free wash voucher.
That Monday, the station climbs 14 places in the weekly station league.
What it does
- Request calibration and a mystery fill
- Open a compliance case
- Tell complainants the pump is verified honest
- Send the Monday voice notes
- Log an inspection result
What you see
Forecourt diagram per station with pumps as pins and honesty stamps, plus a station league delivered as Monday voice notes.
What it moves
Short-fill claims per 10,000 reviews at each station, the share of pumps with an up-to-date honesty stamp, and how often station fixes are acknowledged each week.
Built for
- Branch, store & field managers
- Compliance, complaints & legal
- Contact-centre operations
- Product & digital
