Holiday Mode
Check every public holiday's readiness ten days out, then judge it against last year's date.
The job
Checks before each public holiday, in every market, that offers work, designs respect cultural symbols, the bot and hotline know this year's facts and staffing matches last year. The morning after, judges each check against last year and passes lessons to the next market.
The moment
Nine days before a public holiday, the readiness meeting checks every item. The offers light turns red: the holiday code is capped at $50, but the banner promises half off.
Beside it sit last year's 3,140 posts about a fake discount, 41 of them tagging the consumer regulator. It is fixed by evening.
At 09:00 the morning after the holiday, the card shows 212 fake-discount contacts, against 3,140 on the same date last year.
The lesson then moves to the next market's holiday, whose checklist opens with the checkout lesson already flagged. By January, the lesson has carried through five markets unbroken.
What it does
- Attest a station with an evidence link
- Test-fire holiday offers at checkout
- Page a station owner
- Send the KB owner the holiday facts pack
- Send WFM the same-date curve
- Make it right for customers hit by a broken offer
- Stamp the verdict and carry the lesson forward
- Send the morning-after card
What you see
A Holiday Ring year dial of public holidays, a T-10 arming board, a 09:00 morning-after verdict card, and a milestone map of lessons carried between markets.
What it moves
Problems caught at the readiness check and fixed before the day, and holiday complaint volume in each market compared with the same date last year.
Built for
- Contact-centre operations
- CX leaders & VoC
- Marketing, brand & comms
