Holiday Fix Cards
On holiday morning, everyone who told you something hears what you fixed.
The job
Tells every customer whose complaint led to a confirmed fix, quoting their own words, and turns the holiday greeting into a receipt that either confirms the fix or reopens it.
The moment
On holiday morning, every customer whose complaint led to a confirmed fix gets a personal greeting saying what was fixed.
The head of CX sends the first one live: "Happy holidays. On the 12th you told us your street light was out; we fixed it on the 14th and our team confirmed it yesterday".
Seconds later the customer's reply appears on the wall: it's the first time anyone has ever told them.
The counter climbs as 14,000 greetings are delivered, each quoting that customer's own complaint.
What it does
- Send one greeting live
- Approve and send the batch
- Reopen a fix from a reply
- Tell complainants when a fix verifies
What you see
A personal holiday greeting card per customer, a live first send, and a holiday-morning wall of replies with delivered and read counters
What it moves
Customers told their fix was confirmed, the share who confirm it themselves, fixes reopened by replies, and repeat complaints within 30 days.
Built for
- CX leaders & VoC
- Compliance, complaints & legal
- Citizens & customers
