Holiday Fix Cards
On holiday morning, everyone who told you something hears what you fixed.
The job
Tell every customer whose complaint led to a verified fix, in their own words, and turn the season's greeting into a loop-closure receipt that confirms or reopens the fix.
The moment
The head of CX sends the first greeting live: Happy holidays. On the 12th you told us your street light was out; we fixed it on the 14th and our team confirmed it yesterday. Seconds later the reply lands on the holiday wall (the first time anyone ever told me), and the counter climbs as 14,000 greetings are delivered, each quoting its customer's own complaint.
What it does
- Send one greeting live
- Approve and send the batch
- Reopen a fix from a reply
- Tell complainants when a fix verifies
What you see
A personal holiday greeting card per customer, a live first send, and a holiday-morning wall of replies with delivered and read counters
What it moves
Customers told their fix verified, share who confirmed, fixes reopened by replies, and re-complaints within 30 days
Built for
- CX leaders & VoC
- Compliance, complaints & legal
- Citizens & customers
