Everyone Gets Told
When a fix verifies, every reachable complainant hears back, quoting their own words.
The job
Once a fix passes the verdict set in advance, tells every reachable person who raised it, in their channel and language and quoting their own words. Asks whether it is really better, and reopens the fix where they say no.
The moment
A fix has passed its check, and the app tells everyone who complained about it, in their own channel and language, quoting their own words. The counter reaches 1,284 people told in 3 languages.
Across the map, green lights come on one by one as people reply that things are better.
Then a tight cluster of red lights forms over one district, where people say it is not fixed. The fix reopens for that district on screen.
A reply scrolls across the bottom of the screen: "honestly never expected anyone to come back to me".
What it does
- Build the audience
- Approve and send private notes
- Public care replies
- Reopen a fix for one district
- Voice call to voice complainants
What you see
Broadcast console with an audience funnel and a live reply map of green and red lights
What it moves
The share of reachable people who were told, the share who say it is better, and repeat contacts within 30 days for customers told compared with those held back.
Built for
- CX leaders & VoC
- Product & digital
- Executives & leadership
