Everyone Gets Told
When a fix verifies, every reachable complainant hears back, quoting their own words.
The job
Once a fix passes its pre-registered verdict, tell every reachable person who raised it, in their channel and language and quoting their own words, ask whether it is really better, and reopen where they say no.
The moment
The counter reaches 1,284 people told in 3 languages. Across the map, green lights come on one by one as replies land, then a tight red cluster forms over one district. The fix reopens for that district on screen, and the ticker shows a reply: honestly never expected anyone to come back to me.
What it does
- Build the audience
- Approve and send private notes
- Public care replies
- Reopen a fix for one district
- Voice call to voice complainants
What you see
Broadcast console with an audience funnel and a live reply map of green and red lights
What it moves
Tell rate (told / reachable), says-better rate, and 30-day repeat-contact rate of told vs held-back customers
Built for
- CX leaders & VoC
- Product & digital
- Executives & leadership
