Door Grade
An honest, customer-earned grade and pledge on every branch door, with a QR.
The job
Gives every branch an honest grade from customers' own words and a pledge the manager can earn back. A QR code lets visitors report back, tagged to the branch, so leaders know which branch to fix and customers see they are heard.
The moment
Every branch door carries a grade earned from customers' own words, a pledge from the manager and a QR code. A customer in the queue scans it: "Our pledge: a second cashier at noon, 12 days left".
The customer replies on WhatsApp that there is still only one cashier today.
In the internal grade office, that reply appears under the manager's pledge as live evidence, tagged to the branch.
By noon, the manager has a second till open.
What it does
- Post a pledge
- Print the door stickers
- Push the daily signage poster
- Re-grade after a verified pledge
- Drill to the door's voices
What you see
A printable door sticker and a daily digital-signage poster with a WhatsApp QR, backed by an internal grade office and league
What it moves
The share of locations graded B or better, the number of pledges confirmed as kept each quarter, and the number of QR reports each location receives per week.
Built for
- Branch, store & field managers
- Citizens & customers
