Deja Vu Deck
Shows the three past incidents most like this one, with the plays that worked.
The job
Shows the most similar past incidents as cards when a new spike forms, with the play used and how fast it faded, so the team picks a proven move in minutes and the organisation's memory survives staff turnover.
The moment
Two minutes into a new outage, the app deals the past incidents most like it as cards. Each shows the play used and how fast the problem faded.
The top card is last holiday season's near-identical incident, with a record of 5 wins and 1 loss.
The team lead says "do exactly that".
Three days later the card's record updates to 6 wins and 1 loss, with the spike halving every 9 hours.
What it does
- Copy a play onto the new incident
- Fire the copied play's steps
- Update card stats
- Reject a dealt card
- Add past incidents by hand
What you see
A deck of past-incident cards with win and loss records, dealt as a hand of three
What it moves
Minutes from a spike to the first action when a dealt play is used compared with when it isn't, and how often copied plays work.
Built for
- Marketing, brand & comms
- Risk & fraud
