Crowd Clock
Crowding and heat on a 24-hour clock; place the fix, prove the calm.
The job
Finds the hours and gates where crowding and heat complaints concentrate. Tests a change, such as a timed-entry cap, shade, misting fans or an extra lane, against an untouched gate using a plan agreed in advance, and proves whether it worked.
The moment
Crowding and heat complaints are plotted on a 24-hour clock, with one ring for each entry gate.
Gate C's August slice glows red, with 212 mentions of people fainting in the queue and of 46 degrees with no shade.
Misting fans went in at Gate C on 2 September, while Gate D was left untouched for comparison.
Side by side, heat complaints at Gate C are down 81% while Gate D stays flat. The verdict: "the fans did it, not the weather".
What it does
- Place a pre-registered change
- Notify operations
- Push a timed-entry cap to ticketing
- Send the readiness pack
- Drill a wedge
What you see
Radial 24x7 thermometer clock with a ring per gate, drag-a-fix icons, and a split-screen race verdict
What it moves
Weekly heat and crowding complaints at a gate that got a change, compared with its untouched comparison gate as a net percentage change, and the number of changes proven to work.
Built for
- Citizens & customers
- Operations
