Crisis Flight Simulator
Fly your worst real storm again, beside a ghost of what happened.
The job
Trains the crisis team on the organisation's own past storms, replayed step by step from real posts. Certifies who may approve public replies, and proves that trained teams respond faster in the next real incident.
The moment
The crisis team replays the organisation's own past storms in a flight simulator, flying alongside a ghost of what really happened.
A new social media agent replays the salary-day outage and posts a holding message 45 minutes in, while the ghost is still silent.
The debrief shows the real team posted after 3 hours. In the one past incident where a holding message went out within an hour, complaints peaked at half the height, marked as thin evidence.
The agent is certified and can now approve public care replies.
What it does
- Record a move and a drafted line
- Advance a checkpoint
- Certify an approver
- Propose a playbook change
- Start an unannounced drill with a simulated customer post
What you see
Flight simulator cockpit with a ghost plane, checkpoint routes, a debrief and a quarterly league
What it moves
Minutes to a holding message in real incidents, for trained compared with untrained teams, and the share of care-reply approvals made by certified approvers.
Built for
- Marketing, brand & comms
- Risk & fraud
- Frontline staff
- QA, training & knowledge
