Composite Caller
A Monday voice note from the customer your data describes, in their own words.
The job
Lets a leader hear the week's biggest customer pain as one human voice, with each sentence based on real conversations, and turns what they hear into a fix with a date.
The moment
Every Monday, the chair gets a voice note from one composite customer: a single voice built from real conversations, with each sentence traced to its source.
The chair plays it on speaker at the start of the Monday meeting: "third time I'm calling". The room goes quiet.
Someone asks which support ticket the second sentence came from, and the written transcript that comes with the note opens it in one tap.
Six weeks later, the same voice calls back: "you fixed it, and I noticed."
What it does
- Approve and schedule the voice note
- Strike or restore a sentence
- Fix this (open an owner case)
- Open a footnoted ticket
- Ask the caller a question
What you see
First-person WhatsApp voice note with a footnoted transcript companion and a year-long audio diary
What it moves
The number of pains heard and then fixed each quarter, the median days from the Monday voice note to a verified fix, and the measure spoken each week, such as weekly complaints about that pain.
Built for
- Executives & leadership
- CX leaders & VoC
