Cloudburst Protocol
One switch before the storm runs the claims surge, then proves recovery beat the last event.
The job
Prepares, runs and reviews a surge in catastrophe claims, such as a flash flood, hail or windstorm, as one protocol. It proves recovery was faster than last time and keeps a readiness grade between storms.
The moment
The insurer runs a surge in catastrophe claims, such as a flash flood, hail or windstorm, as one protocol switched on before the storm. In the war room, the flow of claims is shown on a rain radar.
Mid-storm, the screen lays today's claims over a faint replay of the last flood, and today's flow is clearly lighter.
The verdict: back to normal in 3 days, against 9 after the last flood.
Calls asking how to file a claim were 58% below the last event.
What it does
- Flip Cloudburst on or off
- Broadcast how-to-file
- Update voice agent and IVR answers
- Overflow routing
- Save the retro or drill grade
What you see
A war-room rain radar over a district hex grid with rain-gauge sonification and a ghost downpour, plus drill, before and after screens
What it moves
The days to get back to normal after a catastrophe compared with the last event, calls asking how to file a claim compared with the last event, and the quarterly readiness grade.
Built for
- Contact-centre operations
- CX leaders & VoC
