Cloudburst Protocol
One switch before the storm; then the room hears the claims rain ease.
The job
Prepare, run and review a catastrophe claims surge (flash flood, hail, windstorm) as one protocol, prove recovery was faster than last time, and hold a readiness grade between storms.
The moment
Mid-storm, the room hears two layers of rain: the ghost of the last flood's downpour, and today's thinner drizzle on top. The verdict card reads back to baseline in 3 days (last flood: 9); how-to-file calls 58% below the last event.
What it does
- Flip Cloudburst on or off
- Broadcast how-to-file
- Update voice agent and IVR answers
- Overflow routing
- Save the retro or drill grade
What you see
A war-room rain radar over a district hex grid with rain-gauge sonification and a ghost downpour, plus drill, before and after screens
What it moves
Days to return to baseline after a CAT event against the last event, how-to-file contacts against the last event, and the quarterly readiness grade
Built for
- Contact-centre operations
- CX leaders & VoC
