Close a Branch
Drag a pin off the map; see who gets stranded before deciding.
The job
Decides every branch network change, such as closures, moves, shorter hours or machine conversions, from how customers reacted to similar past changes. It records the impact on vulnerable customers and checks the forecast afterwards.
The moment
Before a branch change, the planner drags a small-town branch's pin off the map to preview a closure.
The neighbouring branch 24 miles away swells red with what customers said after the last similar closure, such as "my mother waited three hours in the heat".
Switching to an interactive teller machine plus Tuesday pop-up hours shrinks the expected wave of complaints by two-thirds.
The vote tally on screen flips, and the committee changes the plan in the room.
What it does
- Save a scenario
- Vote and lock the plan
- File the impact note
- Notify affected customers
- Assisted-digital voice calls
- Update public listing hours
What you see
A what-if simulator on a branch map with replayed analogue verbatims, a faces strip, banded projections, an in-app committee vote and a backtest badge
What it moves
The share of branch change decisions that land inside the forecast range set in advance, and complaints from vulnerable customers per change compared with similar past changes.
Built for
- Branch, store & field managers
- Product & digital
