Charge Corridor
Drivers' words beat telemetry: every dead charger on the highway, found first.
The job
Measures charger uptime as drivers experience it, opens maintenance jobs with evidence and stops the app sending drivers to dead chargers. Recovers penalties from contractors when uptime as drivers feel it misses the service level agreement (SLA).
The moment
The chargers' own data says the highway corridor ran at 99.2% uptime over the holiday weekend. Drivers' reports say it was 81%.
A replay of a road trip stops at a midway site, where charger 3 has been charging at 0 kW for eleven days while reporting itself healthy.
A maintenance job opens with seven driver quotes, and the scorecard shows $14,000 in penalties due from the contractor.
The contractor fixes it in a day, and the first "finally working" review lands that evening.
What it does
- Open a maintenance job with evidence
- Mark a charger 'reported faulty' in the driver app
- Escalate an overdue job
- Send a monthly penalty statement
- Enter weekly telemetry uptime
What you see
Highway strip map (a linear corridor diagram) with twin uptime gauges per site, a road-trip day replay and a contractor scorecard.
What it moves
Charger uptime on each corridor as drivers experience it, compared with the chargers' own data, and the dollars of contractor SLA penalties recovered each month.
Built for
- Product & digital
- Operations
