Breach Autopsy Comic
Every missed deadline redrawn as a six-panel comic of where days went.
The job
Rebuilds every missed legal deadline as a short visual story of where the days went, so the root-cause committee fixes handoffs between teams instead of blaming people. Tracks each recurring handoff until it is gone.
The moment
Every missed legal deadline is redrawn as a six-panel comic of where the days went. Each month's comics are bound into one issue.
The root-cause committee flips through issue 7 and sees the same panel eight times: days 2 to 5 lost waiting for the cards team to reply.
That hold-up has now appeared in three issues. The head of cards signs the last panel on the spot, committing to the fix.
Issue 8 shows the hold-up in just one comic, marked as possibly fixed until the fix is verified.
What it does
- Assign the fix in the last panel
- Tag the root cause
- Export the issue or board edition
- Ink an issue's captions
- Stamp a fix verdict
What you see
Six-panel comic per breach, bound into a monthly issue with a cover naming the most frequent hold-up, plus a board-edition waterfall chart
What it moves
Days lost at each handoff in every case that missed its deadline, and monthly breaches involving the most frequent hold-up, set against the overall rate of missed legal deadlines.
Built for
- QA, training & knowledge
- CX leaders & VoC
