Before You Type
Chat already knows why you came, and shows where the fix failed.
The job
Meet every affected customer on the first reply with the known issue, an honest ETA and a follow button. Then, after the fix, map exactly where it did not hold, reopen those areas and send a crew back.
The moment
Twenty minutes after fixed, the map lights up one block: 23 still seeing it taps and 9 new tickets, all from the same three streets. One click reopens that area and dispatches a crew, which is back within the hour. The ledger then shows 71% of people tapped Yes, that's why and left, 4,100 contacts avoided, and $61,500 saved against the last outage, which had no card.
What it does
- Publish a known-issue card
- Flip to fixed and tell followers
- Reopen an area and send a crew
- Log taps from customers
What you see
A known-issue card on the customer's first reply (chat widget) plus an internal desk whose centrepiece is a 'fix did not hold' map
What it moves
Symptom contacts per incident vs the last comparable incident, the AI deflection rate during incidents, and dollars saved (contacts avoided x cost per contact)
Built for
- Product & digital
- Frontline staff
- Branch, store & field managers
- Citizens & customers
