Am I Affected?
A new rule gets a three-tap self-check that grows from the public's real questions.
The job
Publish a 'does this affect me?' check on launch day from the draft rule. Then grow it branch by branch from the public's real questions, and prove confusion falls against the last comparable change.
The moment
On the morning of day two the tree map shows one new bud overnight: what if my employer changed?, asked 212 times since midnight. The policy owner approves the branch at 11:40, and by day three 60% of chats about the rule end inside the self-check without an agent, with confused social posts at half the level of the last comparable rule.
What it does
- Register a change
- Publish a tree version
- Log landings and handovers
- Update the voice agent script
What you see
A living decision tree that sprouts branches from real questions, served as a tap-through chat widget, with a public 'questions answered' counter
What it moves
Confusion contacts about the change on days 1-7 vs the last comparable change, and the share of rule chats completed inside the self-check without an agent
Built for
- Marketing, brand & comms
- Frontline staff
- Citizens & customers
