AI Safety Bulletin
Air-accident-style incident reports for every AI agent: detected, replayed, fixed, corrected, disclosed.
The job
Turns every mistake by an AI agent, including third-party bots, into an incident that is detected, replayed, traced to its cause, fixed and disclosed, with every misinformed customer corrected. The board and regulators can trust the AI programme because its failures are visible.
The moment
The committee opens incident bulletin 7, written like an air-accident report, with a replay of the conversations already playing. In 212 conversations, the bot said a fee waiver lasted 30 days, but policy says 14.
An automatic check for repeats of the error flagged it 36 hours after the first case. The knowledge-base fix went live at hour 41.
At hour 44, 212 corrections were approved and sent to customers on WhatsApp. The error has not come back in 21 days.
The last line covers a third-party chat bot: the vendor claims 84% of conversations are resolved, but customers confirm only 61 to 67%, in a sample of 9,412. The chief risk officer asks for this format to become the committee's standard template.
What it does
- Open an incident
- File the fix (knowledge base, prompt or tool)
- Correct every misinformed customer
- Issue the monthly bulletin
- Close or reopen after the recurrence watch
What you see
A numbered air-safety bulletin with a black-box replay of each incident, a correction pipeline and a recurrence watch
What it moves
Hours from an AI agent's first error to its detection, the share of misinformed customers corrected, incidents that recur within 30 days, and the gap in points between the resolution rate vendors claim and what customers confirm.
Built for
- Compliance, complaints & legal
- Frontline staff
- Executives & leadership
- Risk & fraud
