Across the Desk
Two partners face each other's customer evidence, shake on fixes, and get judged.
The job
Turns a partner review meeting into two-way accountability. Each side sees the customer evidence about itself, both sign one fix, and next month's review shows whether the agreement held.
The moment
An insurer and a partner hospital meet across a desk. Each side is shown the customer evidence about itself.
The hospital director hears 212 members quoting the hospital's own reception staff: "they told me my insurance is bad". The same screen shows the insurer's slow approvals for cancer care.
Both sides sign one fix.
A month later the review shows both kept their side of the deal, and both halves of the handshake are green.
What it does
- Sign the handshake
- Send the pledge pack with a confirmation form
- Stamp the month's verdicts
- Send the contract-review pack
What you see
A two-sided desk with signed pledge cards and a handshake that holds or breaks next month, plus a year-long handshake wall per partner
What it moves
The share of promises each partner keeps, and the change in member complaints on the promised topics per 1,000 visits.
Built for
- Executives & leadership
- Partners & ecosystem
- CX leaders & VoC
- Branch, store & field managers
